Refund and Returns Policy

At Badmaev Tradition, we are committed to the satisfaction of our customers. We understand that sometimes a product may not be what you expected, and we want to ensure a transparent and straightforward return process. Below is our basic return policy:

Return Period:

  • 30-Day Returns: Customers can return the purchased products within 30 days of the receipt date for a full refund.

Condition of Returned Items:

  • New Condition: Items must be returned in their original packaging, unopened, and in the same condition as they were received.

Non-Returnable Items:

  • Exclusions: Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Process for Returns:

  1. Contact Us: To initiate a return, please contact our customer service team via email at or through our website contact form. Provide your order number and the reason for the return.
  2. Return Authorization: Our team will review your return request and, upon approval, will provide you with a Return Merchandise Authorization (RMA) number along with instructions for the return shipment.
  3. Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item sent). We recommend using a trackable shipping service to ensure the safe delivery of your return.


  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.


  • If you need to exchange an item for the same item in a different size or color, please follow the return process to return the original item and place a new order for the exchange item.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

Thank you for shopping with Badmaev Tradition. If you have any questions or concerns about our return policy, please don’t hesitate to contact us.

* These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease.